We've tried to keep our terms fair and straightforward. Here's a quick summary of the key points:
Please read the full Terms & Conditions below before placing an order.
This website is operated by Hill and Dale Outdoors Ltd ("Hill and Dale Outdoors", "we", "us", or "our").
By accessing our website or placing an order with us, you agree to be bound by these Terms & Conditions together with our:
Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell products and services to you.
When you place an order through our website, you are making an offer to purchase goods from us.
After placing an order, you will receive an email acknowledging receipt of your order. This acknowledgement does not mean your order has been accepted.
A contract between you and Hill and Dale Outdoors Ltd is formed only when we dispatch your goods and send you a dispatch confirmation email.
If we are unable to fulfil your order, we will notify you and provide a full refund of any payment taken.
All prices displayed on our website are shown in Pounds Sterling (£) and include VAT where applicable.
Payment must be received before goods are dispatched.
We reserve the right to correct genuine pricing errors that may occur on our website. If a pricing error affects your order, we will contact you to discuss your options before processing the order.
For customers outside the UK, VAT will be removed where applicable. Any local taxes, import duties or customs charges remain the responsibility of the recipient.
We make every effort to ensure product descriptions, photographs, specifications and prices are accurate.
Please be aware that:
Nothing in this section affects your statutory consumer rights.
Some products are sourced directly from suppliers and may not be held in stock at our premises.
Dispatch times displayed on our website are estimates only and should not be treated as guaranteed dispatch or delivery dates.
If there is a significant delay to your order, we will contact you as soon as reasonably possible.
For full delivery information, please refer to our Shipping Policy.
Where size guides are provided, they are intended as guidance only and are usually supplied by the manufacturer.
Sizing and fit can vary between brands and individuals. If an item is unsuitable, please refer to our Returns Policy.
Details regarding delivery services, delivery charges, dispatch times and risk in goods can be found in our Shipping Policy.
Information on returns, exchanges, faulty goods and your cancellation rights can be found in our Returns Policy.
Nothing in these Terms & Conditions affects your statutory consumer rights.
Unless otherwise stated:
Where a free gift or promotional item is included with an order, it must also be returned if the qualifying goods are returned for a refund.
If the promotional item is not returned, we may deduct its value from any refund due.
If a free gift is unavailable, we may substitute it with a product of equal or greater value.
Unless otherwise stated, products are covered by a 12-month warranty against defects in materials and workmanship from the date of purchase.
The warranty does not cover:
This warranty is provided in addition to your statutory consumer rights.
Certain products sold by us, including knives and locking multi-tools, can only be purchased by persons aged 18 or over.
Where required, we may request proof of age before dispatching an order.
Acceptable forms of identification may include:
Orders containing age-restricted items will not be dispatched until satisfactory age verification has been completed.
Age verification may also be required by the delivery carrier upon delivery.
We aim to keep our website available at all times, but we do not guarantee uninterrupted access.
We may suspend, withdraw or amend any part of our website where necessary for maintenance, security or operational reasons.
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for:
Subject to the above, our liability in connection with any order shall not exceed the amount paid for the goods concerned.
We may amend these Terms & Conditions from time to time.
The version applicable to your order will be the version published on our website at the time the order is placed.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall continue to apply.
These Terms & Conditions are governed by the laws of England and Wales.
Any dispute arising from or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Hill and Dale Outdoors Ltd
39 Burnley Road
Sowerby Bridge
West Yorkshire
HX6 2TL
Company Number: 10685450
VAT Number: 285561082
Email: support@hillanddaleoutdoors.co.uk
