OVERVIEW
This website is operated by Hill and Dale Outdoors Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Hill and Dale Outdoors Ltd. Hill and Dale Outdoors Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
1. Privacy Policy
Read about how we use the information you provide us here.
2. Our Contract
When you place an order to purchase a product from hillanddaleoutdoors.co.uk, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you. That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.
We reserve the right to cancel your order at any time for any reason. Upon cancellation a refund will be provided immediately.
3. Placing Orders
We always try to be as open an honest as possible with regards to delivery times and dispatch date. If paying by card, your card will be charged at the time of order but can be refunded at any time prior to the order being dispatched upon request. If paying by PayPal, your PayPal transaction can be refunded at any time prior to the order being dispatched upon request.
When you order multiple items on one order, items will be grouped together and dispatched in one shipment regardless of the dispatch times quoted on the website. If you want us to ship items as soon as they become available we may need an additional payment for delivery costs. We will contact you to discuss and agree any additional costs that are due.
4. Delivery
Please see our Shipping Policy for full details here.
5. Dispatch Times
For some products we do not hold full stocks for immediate dispatch, but you can still order and we will dispatch as soon as it becomes available. In some cases we may instruct our supplier to dispatch the product direct to you.
All of our suppliers are different and offer different delivery times. When adding the product to the basket, the dispatch time quoted reflects the time taken to get the goods from our supplier.
Please note that dispatch estimates are just that – they are not guaranteed dispatch times and as a result should not be relied upon as such. That said we always aim to dispatch goods within the times quoted, but if it looks like there's going to be a delay we will contact you with an update.
6. Size Guides
We often display a size guide provided to us by the supplier for items for sale on the website - these guides are a general guide only and Hill and Dale will not be held liable for any items that do not match the size guide provided by our suppliers.
7. Packaging
In most cases the item you receive will be in the original bag supplied by the manufacturer and will have been previously unopened. In some cases the products we receive from our suppliers will have been opened and re-packaged and in some cases products may have been tried on in the shop prior to sending. This in no way affects the quality of the product and we ensure all items are not defective prior to sending out.
If this is an issue please contact us prior to placing your order.
8. Payment
When placing an order over the website we charge when we dispatch the goods or when we order the stock in from our supplier. Please contact us prior to placing the order if this is an issue. Your payment can be cancelled at any time prior to the goods being dispatched by contacting us.
9. VAT
VAT is charged on all applicable items that are delivered within the UK. If you are outside of the UK, the website will deduct the VAT from your order before your payment is processed. Either change your country in the shopping basket or during the checkout process the ensure the VAT element is removed from your order.
10. Promotions and Add Ons
10.1 Discount vouchers
Discount vouchers will either take a percentage off the total order value (excluding postage), or will take a percentage off the recommended retail price (RRP) of the item. The method of discount will be shown in the shopping basket after you apply your voucher.
Only one voucher can be applied per order.
We reserve the right to withdraw discount vouchers at any time without any prior notice.
10.2 Free Items and Promotional Add Ons
If your purchase includes a free item added on, we reserve the right to exchange the item for a similar product of an equal or higher value if there are any supply issues. If you choose to return your order, any free products should also be returned in a new and unused condition. If you return your order for a refund and do not return the free item, the cost of the free item (as defined by the selling price on our website) will be deducted from the amount you are refunded. If the item is not currently available for sale separately on our website, the manufacturers recommended retail price will be deducted.
For health and safety reasons, we will not accept returns for underwear or socks after they have been tried on. As soon as they have been tried on we deem them to be used and will not accept the return - the price of the item (as defined above) will be deduced from any refund amount.
11. Guarantee
All products are guaranteed against failure due to defective workmanship or materials. The guarantee lasts 12 months from the original invoice (unless otherwise stated) and excludes faults caused by accident, neglect or misuse.
12. Missing Deliveries
If your item has been sent by Royal Mail, delivery is normally made within 3 working days, but please allow 15 days for delivery to take place. If there has not been an attempted delivery within 15 days then we will start to process a claim through Royal Mail and either refund your transaction or send a replacement item.
If you item has been sent by a courier service, delivery is normally made the next working day from you receiving your dispatch confirmation. In some cases we will send using a 3 to 5 day service but this is normally when you live in more remote parts of the country. If no delivery has been attempted within 5 working days please contact us and we will pursue.
13. Returns
If you find your purchase is unsuitable for any reason we will exchange it or refund the cost as long as it/they are returned in a new and unused condition within 30 days of the date of receiving it/them. Please be aware that you are responsible for the return postage costs. We do not process exchanges for international orders, however you can return for a refund.
Read our full return policy including returning faulty products here.
14. Listings
The images and descriptions we use on our product listings are provided by the manufacturer. Images are taken under studio lighting conditions but please be aware that there could be a slight difference between the appearance on your screen and the actual item you receive. There can often be a noticeable difference between how two different screens represent the same colours.
There can also be differences when viewing leather products such as walking boots. Whilst every effort is taken to ensure leather products are consistent, it's not uncommon for two pairs of boots from different batches to look slightly different in colour.
If you are unhappy with any product you receive from us you are welcome to return it to us for a full refund, however return postage will not be refunded as this is not a fault.
If the exact shade is important to you, please contact us and we can send images of the item you will receive under different lighting conditions.
15. Age Restricted Products
We sell certain products such as knives and multi-tools with locking blades. For these items, we need to verify your age prior to dispatching the items. We normally do this by asking for an image of a suitable photo ID e.g. passport or driving license. Other forms of ID may also be considered. The photo ID should have the same name and address as the order. We will email you upon completion of the order is age verification is required. Emails are deleted from our system following inspection and are not stored or retained for any purpose. No orders will be dispatched without us first verifying your age. We will also use a delivery service that requires the recipient to verify their age prior to the order being delivered.
16. Listing Errors
Whilst we aim to be as accurate as possible in our listings, we are only human and occasionally errors occur. Hill and Dale Outdoors reserve the right to cancel orders for products that have been incorrectly listed. If this does happen, we will void/refund your payment immediately and email you explaining what has happened.
We use product specifications provided by the manufacturer when listing our items for sale. Hill and Dale cannot be held responsible for inconsistencies between the manufacturers quoted specification and the actual specification. If you are unhappy with the product or feel that the product has been incorrectly listed, please let us know and if the product is in an unused condition, we can exchange or refund the product at your discretion. If the product has been used, we will replace/credit at the discretion of the manufacturer.
17. Alteration of Service OR Amendments to Terms and Conditions
We reserve the right to make changes to our website, policies, and these Terms and Conditions at any time. You will be subject to the policies and Terms and Conditions in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
17. Our Details
Hill and Dale Outdoors
39 Burnley Road
Friendly
Sowerby Bridge
West Yorkshire
HX6 2TL
UK VAT registered, 285561082
Company number: 10685450 – Registered in England - Registered office address: 39 Burnley Road, Sowerby Bridge, United Kingdom, HX6 2TL
