We offer free Express Delivery on UK orders over £100.
For orders under £100, delivery options start from just £3.98.
If your delivery address is outside the UK, delivery charges will apply. The exact cost of delivery will be calculated and displayed during checkout before payment is taken.
(England, Wales and Scotland excluding Highlands & Islands)
| Service | Cost | Estimated Delivery Time |
|---|---|---|
| Untracked Economy Delivery | £3.98 | 2–3 working days (including Saturday) |
| Tracked Economy Delivery | £4.98 | 2 working days (including Saturday) |
| Express Delivery | £5.98 | 1 working day (excluding Saturday) |
| Service | Cost | Estimated Delivery Time |
|---|---|---|
| Express Delivery | FREE | 1 working day (excluding Saturday) |
(Scottish Highlands, Scottish Islands, Northern Ireland and Channel Islands)
| Service | Cost | Estimated Delivery Time |
|---|---|---|
| Untracked Economy Delivery | £3.98 | 2–4 working days (including Saturday) |
| Tracked Economy Delivery | £4.98 | 2–3 working days (including Saturday) |
| Express Delivery | £5.98 | 1–2 working days (including Saturday) |
| Service | Cost | Estimated Delivery Time |
|---|---|---|
| Tracked Economy Delivery | FREE | 2–3 working days (including Saturday) |
| Express Delivery | £5.98 | 1–2 working days (including Saturday) |
Please note: Not all delivery services are available to all UK non-mainland postcodes. Available delivery options will be shown during checkout.
Orders are dispatched Monday to Friday only.
Orders placed before 2:00pm are normally dispatched the same working day. Orders placed after 2:00pm will be dispatched on the next working day.
For example:
Please note: Next Working Day delivery is an estimated service and is not guaranteed.
In some circumstances we may use a different courier or delivery service to the one selected at checkout. This may depend on the size, weight, destination or value of your order. We reserve the right to change the carrier or service where necessary.
For international orders, the courier and service used may vary depending on the destination country.
Once your order has been dispatched, we will email confirmation of the delivery service used together with tracking details where available.
You can also view the status of your order and access any tracking information within the Your Account area of our website.
Ownership of goods passes to you once payment has been received in full.
Responsibility for the goods remains with Hill and Dale Outdoors until the goods have been delivered to the delivery address specified in your order.
However, if you instruct the courier to leave your parcel in a safe place, with a neighbour, or make any alternative delivery arrangement directly with the courier, responsibility for the goods passes to you once the courier confirms delivery in accordance with those instructions.
If you are located outside the UK and have paid a delivery charge for your original order, that delivery charge will apply again should you request an exchange that requires a replacement item to be sent.
International shipping costs are calculated automatically wherever possible. However, on rare occasions the actual shipping cost charged by our courier may differ significantly from the amount calculated at checkout.
If this occurs, we reserve the right to request an additional payment before dispatching the order. If you do not wish to proceed, you will be entitled to cancel your order for a full refund prior to dispatch.
Many of our delivery services are tracked, insured and require a signature upon delivery.
If you authorise the courier to leave your parcel in a safe place, with a neighbour, or make any alternative delivery arrangement directly with the courier, responsibility for the parcel transfers to you once the courier confirms delivery in accordance with those instructions.
For products that do not qualify for free delivery, shipping charges are calculated based on the size, weight and destination of the order.
Delivery costs are calculated automatically and shown during checkout before payment is taken.
When your order is dispatched, we will send a confirmation email detailing the delivery service being used.
If your order has not arrived, please notify us within 7 days of the expected delivery date so that we can investigate with the courier.
While we will always do our best to help, delays in reporting missing parcels may affect our ability to make a successful claim with the courier.
If your goods arrive damaged, please notify us within 48 hours of delivery and provide photographs of the damage wherever possible.
Prompt reporting enables us to investigate with the courier and resolve the issue as quickly as possible.
Orders delivered outside the United Kingdom may be subject to import duties, taxes, customs fees or other charges imposed by the destination country.
These charges are determined by the local customs authorities and are the responsibility of the recipient.
As customs regulations vary from country to country, we recommend contacting your local customs office if you require further information.
If an order is refused or returned due to unpaid customs charges, any original shipping costs paid at checkout are non-refundable. We also reserve the right to deduct any return shipping costs, customs charges or administrative costs incurred before issuing a refund.
Some products are not stocked at our warehouse and are sourced directly from our suppliers when ordered.
Where appropriate, we may arrange for a supplier to dispatch goods directly to you.
All suppliers operate different lead times and availability levels. Any dispatch estimate displayed on our website represents the expected time required for us or our supplier to prepare the goods for shipment.
Please note that dispatch estimates are provided as guidance only and are not guaranteed. While we make every effort to dispatch orders within the quoted timescales, occasional delays may occur due to supplier stock shortages, courier issues or circumstances beyond our control.
Should a significant delay occur, we will contact you as soon as possible with an update on your order.
International delivery services and transit times vary by destination.
Customers are responsible for ensuring that products ordered can legally be imported into their country and for paying any applicable import duties, taxes or customs charges.
Where available, tracking information will be provided once the order has been dispatched.
Please note that customs clearance procedures may occasionally cause delays that are outside our control and are not included within any estimated delivery times shown at checkout.
