If you live in the UK any order placed through our website over £100 will be shipped express to you free of charge. And if under £100 delivery starts at only £3.98. Delivery charges will apply if you live outside of the UK. Exact delivery costs will be displayed when you go through the checkout.
Deliveries within the UK Mainland (England, Wales & Scotland. Excluding Highlands & Islands).
|
|
Orders Under £100 |
Orders Over £100 |
Delivery Speed |
|
Untracked Economy Delivery |
£3.98 |
N/A |
2-3 working days (including Saturday) |
|
Tracked Economy Delivery |
£4.98 |
N/A |
2 working day (including Saturday) |
|
Express Delivery
|
£5.98 |
FREE |
1 working day |
Deliveries to UK Non Mainland (Scottish Highlands, Scottish Islands, Northern Island and Channel Islands).
|
|
Orders Under £100 |
Orders Over £100 |
Delivery Speed |
|
Untracked Economy Delivery |
£3.98 |
N/A |
2-4 working days (including Saturday) |
|
Tracked Economy Delivery |
£4.98 |
Free |
2-3 working day (including Saturday) |
|
Express Delivery
|
£5.98 |
£5.98 |
1-2 working days (Including Saturday) |
Please note not all services are available in all areas of UK Non Mainland. Available services will be shown at checkout.
* Next Working Day delivery is not a guaranteed service.
Orders are only dispatched Mon-Fri, orders placed after 2pm will be shipped the next working day. On a Friday this means an order placed after 2pm will be shipped on Monday (Or the next working day if there is a Bank Holiday), the same applies to orders placed on Saturday, Sunday, or Bank Holidays.
In some cases we may use an alternative courier to the one stated to delivery your order depending on the size, weight and value. We reserve the right to alter the service used at our discretion.
The service used for international deliveries can vary.
When orders are dispatched, you will be informed of the shipping method and tracking number (where available) via email just in case you need it. You can also see the status of your order at any time plus your tracking number in the 'Your Account' area of our site.
If you live outside of the UK and you paid a delivery charge when you placed your order, this charge is payable again if we need to resend you an item that has been returned for an exchange.
While every effort is taken to provide accurate international shipping costs at the checkout, there may be cases when the actual cost we are charged when we book your item on with the courier varies from the amount you paid. We reserve the right to request an additional payment for postage in these cases. You will still retain the right to cancel your order at this point.
With most of our delivery methods, we utilise insured, signed for, services to cover the goods being delivered. Should you make any amendment to the signed for delivery arrangement with the respective courier, such as leaving in an alternative place/safe place etc. you then assume the liability for the goods.
For items that do not qualify for free delivery, we charge based on the size and weight of the order. These are calculated dynamically based on weight.
The size of your order is calculated automatically when you add items to your basket and the delivery charge is displayed at the checkout.
When your order is dispatched we will email you to confirm the delivery service we have used. Any missing deliveries must be reported to us within 7 days of you receiving this email in order for us to resolve the issue. We will be unable to take any action to resolve any delivery issues for missing orders if they have not been reported to us within this time.
Any damage to your items in transit must be reported to us within 2 days of receipt. We will be unable to take any action to resolve any delivery issues for damaged items if they have not been reported to us within this time.
With most of our delivery methods, we use insured, signed for, services to cover the goods being delivered. Should you make any amendment to the signed for delivery arrangement with the respective courier, such as leaving in an alternative place/safe place etc. you then assume the liability for the goods.
Any goods sent to an address outside of the UK may be subject to import duties and taxes. These charges are specified by the customs department of the receiving country. These charges vary and must be paid by the recipient of the parcel. If you have any questions related to customs charges, please contact your local customs office. If you decide to reject an order because of unforeseen customs charges, Hill and Dale will not refund any delivery charges you paid at the checkout.
For some products we do not hold full stocks for immediate dispatch, but you can still order and we will dispatch as soon as it becomes available. In some cases we may instruct our supplier to dispatch the product direct to you.
All of our suppliers are different and offer different delivery times. When adding the product to the basket, the dispatch time quoted reflects the time taken to get the goods from our supplier.
Please note that dispatch estimates are just that – they are not guaranteed dispatch times and as a result should not be relied upon as such. That said we always aim to dispatch goods within the times quoted, but if it looks like there's going to be a delay we will contact you with an update.
