I bought this headtorch as a gift for my father and I have to say perfect! He loves it and he is super fussy! Super fast postage! Will defo use again
He said really comfortable and the brightness is superb!
Extremely light, comfortable and bright headtorch. Has many lighting combinations. The fact there are two leds means that if one ever failed, the other one willl still get you home. It is also great that the battery can be charged inside the unit and also the battery is removeable so spares can replace the supplied battery if it runs down on a long hike. Have had Fenix torches before and they are always reliable. The E-lite torch in the gift set is also very useful.
Parcel arrived damaged after three days of waiting and not knowing what is going on. Couldn’t get any help from anyone. It is the sender who is responsible to chase the DPD not the receiver, so not impressed.Torch works in-spite of beaten up parcel poorly packed. Don't H and D have boxes or bubble wrap? The time I waisted was more important than the value of the torch. No response from complaint to DPD either.Torch works fine and would be good for any outdoor activity.
I'm sorry that you are unhappy with the service we provided. I can see we dispatched your order on the 20th December and it was delivered on the 23rd after you specified a safe place to leave the parcel. We did use DPD Next Day service and apologise that it took them slightly longer than expected to get your order to you.
I wasn't aware of the damaged packaging and apologise that it didn't arrive with you in a perfect condition, but I am glad that the product was undamaged. We'll look into the amount of additional packaging our warehouse uses to ensure this doesn't happen in the future.
Great bright head torch. I use it for caving; buttons are small but can still be operated with gloves on. Batteries are easy to change out underground- buy a spare as your emergency - they hold their charge well. This is my second as I dropped mine night hiking a few weeks ago, this one won’t be coming off my caving helmet!